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As an Outsourced Experts client, your account manager will act as your specialist coordinator. They’ll work with you to assess your needs and assign relevant specialists.

Once you’ve been assigned a specialist for a specific function, that specialist will stay in place as a permanent extension of your in-house team.

Working with the same operators means your brokers aren’t constantly dealing with new faces who aren’t used to their work styles.

Every member of the Outsourced Expert team has been individually trained by some of Australia’s most successful and awarded brokers. On average, our specialists accrue more than 200 hours of theoretical and practical training before they’re deployed in live scenarios.

Importantly, our specialists are exactly that – expert practitioners in their chosen back office discipline.

Modern regulatory environments mean back office work is too complicated to be delegated to generalists. Instead, we cover all stages of the mortgage broking process through five different roles, which can be employed based on your firm’s individual capabilities. 

Our lending and servicing report tool integrates Mercury CRM, a purpose-built application created by Australian aggregator Connective.